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• Q10 - staying conscious when awake

  Q10 - staying conscious when awake This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This question is on page 13 of the form - see what it looks like How to answer the question You should answer...

• Appealing a Post Office conviction

  Appealing a Post Office conviction This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you were a postmaster who was prosecuted by the Post Office in relation to the ‘Horizon scandal’ you might be able to appeal...

• Hire purchase and conditional sale

  Hire purchase and conditional sale This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This information explains what hire purchase (HP) and conditional sale agreements are. It tells you about your rights if you want to end the...

• Making a controlled goods agreement

  Making a controlled goods agreement This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Bailiffs (also called ‘enforcement agents’) will make a list called an ‘inventory’ of anything that belongs to you they could take to sell and...

• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your right to complain Every year over 900,000 people come to the Citizens Advice consumer service for help with​ a consumer problem​. We provide practical...

• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - sending your complaint Our offices are closed, so we can’t receive letters. If you’ve sent us a complaint letter recently and we haven’t...

• If your creditors are still contacting you

  If your creditors are still contacting you This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your creditors should always contact your insolvency practitioner if they have any queries. This applies whether you're being chased by a debt...

• Check the terms of your employment contract

  Your employment contract is your legal agreement with your employer. It includes things like what your job is, how you’ll do your work and what your employer will pay you. Your employer should give you an employment contract document called a 'written statement'. Your written statement will include some of...

• Contact us about a Universal Credit application

  Contact us about a Universal Credit application This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on...

• Letter to cancel a contract that's been breached

  Letter to cancel a contract that's been breached This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to cancel a contract if an essential part of it has not been fulfilled. View example letter Sam...