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When to appeal a parking ticket
When to appeal a parking ticket This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your parking ticket should be cancelled if one of the reasons on this page applies to you. It’s free to make an informal...
Get compensation if you have a power cut
Get compensation if you have a power cut This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to get compensation if your electricity or gas supply goes off. Your gas or electricity network operator...
Claim compensation for a holiday
Claim compensation for a holiday This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - if your holiday was cancelled If your holiday was cancelled because of coronavirus, find out how to get a refund. If something...
Disability discrimination and benefits
Disability discrimination and benefits This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you're disabled, benefit providers must not discriminate against you when they make decisions about your benefits - and they might have to help you...
If something you ordered hasn't arrived
If something you ordered hasn't arrived This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you....
Claim compensation if your flight's delayed or cancelled
Claim compensation if your flight's delayed or cancelled This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to get compensation if your flight was: leaving from the UK – it doesn’t matter which airline...
Challenging a Housing Benefit decision
Challenging a Housing Benefit decision This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You can challenge your local council’s decision about your Housing Benefit decision if you think it’s wrong. This is known as appealing. You usually...
Check if you can complain about mis-sold PPI
Check if you can complain about mis-sold PPI This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've had a loan or bought something on credit, it’s worth checking if you had payment protection insurance (PPI) -...
Accidents and illness when travelling independently
Accidents and illness when travelling independently This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales This page explains what you can do if you’re an independent traveller and you fall ill or have an accident while you’re on...
Repairs - leak from a neighbouring property
If you live in a flat, you may have problems with leaks or flooding from neighbouring flats. When this happens your landlord may tell you to sort the problem out with the other tenant. However, in some cases your landlord may have a responsibility to do something. This page gives...