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Consumer service complaints procedure
Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your right to complain Every year over 900,000 people come to the Citizens Advice consumer service for help with a consumer problem. We provide practical...
Letter to complain to a phone company about cashback
Letter to complain to a phone company about cashback This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use this letter to complain to a phone company that hasn't given you the cashback they promised. View example letter...
Check if you can get Working Tax Credits
Check if you can get Working Tax Credits This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Universal Credit has replaced tax credits for most people. If you already get Child Tax Credits, you can still add Working...
Deciding if citizenship is right for you
Deciding if citizenship is right for you This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Some people can already live and work in the UK - they don’t need to apply for British citizenship to stay in...
Consumer service complaints procedure
Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - sending your complaint Our offices are closed, so we can’t receive letters. If you’ve sent us a complaint letter recently and we haven’t...
Check if your landlord has to protect your deposit
You'll probably have to pay a 'tenancy deposit' to your landlord or letting agent before you can rent your home. Your tenancy deposit will usually be the same amount as 4 or 5 weeks' rent. It’s illegal for your landlord to force you to pay a deposit of more than...
Complaining about debt management plan providers
Complaining about debt management plan providers This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you've got a problem with a debt management plan (DMP) provider, you can make a complaint. This page explains how you can...
Check your rights as an agency worker
If you’re an agency worker, you: have certain basic rights at work as soon as you start work somewhere get more rights when you’ve been in the same job in the same organisation for 12 weeks You can check if you’re an agency worker if you’re not sure. If your...
If you're being taken to court for debt
If you're being taken to court for debt This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales The people you owe money to are called ‘creditors’. If you owe money and you don't pay it back your creditor...
If something you ordered hasn't arrived
If something you ordered hasn't arrived This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you....