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• How lenders decide whether to give you credit

  - www.transunion.co.uk CIFAS The CIFAS website has information about what CIFAS does as well as a list of its members and details of its complaints procedure. Action Fraud Action Fraud's page on identity

• Challenge the council’s decision about your housing application

  their decision if: the person involved in the problems doesn’t live with you any more the problems were a long time ago and you’ve had no recent complaints your anti-social behaviour was related

• Help dealing with mortgage debts

  . If your insurer denies your claim you should complain through their complaints process. If you aren’t happy with their reply you might be able to complain to the ombudsman. Your insurer should have

• Problem with building work, decorating or home improvements

  much the work cost and how you paid for it if you’ve already raised your complaint with the trader If you can’t come to an agreement There are other steps you can take to solve your problem

• Preparing an employment tribunal case

  or their representative and ask them to give you all the documents relevant to your case which you don’t have. For example, if your employer refers to a complaint about you which you’ve never seen, you can ask

• Stop your energy supplier moving you to prepayment

  a complaint to get them to change their mind. Check how to complain to your energy supplier. Check how your supplier will move you to prepayment If none of the reasons on this page apply to you, and your

• Asking for adjustments to help with your disability

  . If they fail to make a reasonable adjustment it’s discrimination under section 21 of the Equality Act 2010. You might be able to get the adjustments you need by making a complaint or taking legal action

• Challenging what the CMS says you should get

  with the service you’ve received from the CMS rather than with a decision they made, you can make a complaint. Read more about complaining about the CMS.    Help us improve our website Take 3 minutes

• Check if a change affects your Child Benefit

  make a complaint to the Child Benefit Office on GOV.UK. Finding out how much you'll get after the change HMRC will send you a letter telling you if your Child Benefit has been stopped or increased

• Making

  is signed, a clear complaints procedure and access to alternative dispute resolution (ADR) scheme for settling out of court. You can search for a will-writing firm belonging to The Institute