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Struggling to pay your debt management plan
or credit card. If you feel that you need to take on more debt, for example if you've had some unexpected costs such as urgent repairs to your home, talk to your DMP provider first. They may be able to re
Housing
help with the cost of renting privately Dealing with rent arrears Check if your landlord can increase your rent Challenging a rent increase Repairs and housing conditions Repairs and housing conditions
If a company stops trading or goes out of business
can’t apply for a section 75 claim. Getting a faulty item repaired or replaced If you’ve already got the item but it’s faulty, you can try to: use the guarantee or warranty which came with the item
Consumer
Get airline compensation for lost or delayed luggage Getting a refund for a cancelled or delayed train Buying or repairing a car Buying a used car Problem with a used car Problem with a car repair
Using storage heaters efficiently
home, your landlord is responsible for making repairs to your heating. Tell your landlord if your storage heater isn’t working and needs to be repaired. Get help with repairs if you rent from a private
Stop your eviction from going to court
hasn’t carried out repairs they were meant to, you might be able to use this to lower your arrears as well. Check what repairs they're responsible for. You should talk to your nearest Citizens Advice
Getting your money back if you paid by card or PayPal
have a joint credit card, the main card holder should contact the card provider. When you write to them, you should ask for: the full amount you paid, or the cost of repairing the item if it's faulty
Get airline compensation for lost or delayed luggage
toiletries and underwear part of the cost of replacing or repairing lost luggage and contents If you have to collect delayed luggage yourself, you may be able to get the airline to pay for transport
Making a small claim
: your name and address a summary of what’s happened what you want the person or business to do about it how much money you want - like the cost of repair or a replacement - and how you’ve calculated
Letter to complain about faulty goods bought from a company
Letter to complain about faulty goods bought from a company This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Use