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Letter to complain about faulty goods

This advice applies to England

This letter applies to goods bought on or after 1 October 2015. If you bought the goods before 1 October 2015, use our letter to complain about faulty goods bought before 1 October 2015

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem.

You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.

Before you use this template, make sure you read our advice on how to return faulty goods.

Further help

Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form or write to them.

If you’re in Northern Ireland, contact Consumerline.

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