Letter to complain about faulty goods supplied with a service
If you bought the goods before 1 October 2015
This letter applies to goods that you bought on or after 1 October 2015.
If you bought the goods before 1 October 2015, contact the Consumer Service for advice on what to include in your letter.
You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs.
It should help the trader understand your point of view and their legal obligation to sort out the problem.
You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them.
Before you use this template, make sure you read our advice on:
how to complain about a service
To whom it may concern,
Re: Consumer Rights Act 2015
On 14 January 2022 you completed the following work for me: New boiler and central heating system installation
I paid £300.
In support of my claim, I'm enclosing: photos of the damage to my carpets from the leaky radiator
I would like you to:
Please respond to my complaint in the next 14 days. If you fail to respond or put the problem right in this time, I will have no option but to consider taking the matter further.
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form.
If you’re in Northern Ireland, contact Consumerline.