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Letter to get a loan fee refunded when the loan hasn't been received
this letter to get a refund of a fee for a loan when the loan has not been given within 6 months. This letter should not be used when the trader is in breach of contract. View example letter Sam
Letter to cancel a contract that's been breached
to cancel a contract if an essential part of it has not been fulfilled. View example letter Sam Hoolin 8 Park Avenue Arlton AL1 4CA sam123@mail.com 01632 960001 Giltham Traders 24 Station Road Giltham GT16
Letter to complain about misdescribed goods bought from a private seller
into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them. View example letter Sam Hoolin 8 Park Avenue Arlton AL1 4CA 01632 960001 sam123@mail.com Mo Smith
If your clothes have been lost or damaged by a dry cleaner
the cost of repairing the item pay to replace the item (if it can’t be repaired) It might help to say that you’re aware that “traders have a responsibility of care under the Consumer Rights Act 2015
Claim compensation if an item or product causes damage
Claim compensation if an item or product causes damage This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If an item causes
Reporting to Trading Standards
or acted unfairly, you can report them to Trading Standards. Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders
Letter to complain about a holiday
to sort out the problem. You can send the letter by post or copy the text into an email. If you’d prefer to talk to the trader on the phone or in person you could read it out to them. Before you use
Make your home more energy efficient
be expensive to get advice from a surveyor - check how much it will cost first. If it costs too much to get advice from a surveyor, make sure you get at least 3 quotes from different home improvement traders
Report fake or counterfeit goods
looks into criminal activity and prosecute sellers and traders who break the law. You’re not legally obliged to report someone selling fake goods, but it might stop other people accidentally buying
Problem with a car repair
sign anything). You can ask for them to come down on the price, but they don’t have to. Quote vs estimate A quote is when a trader has promised to do work at an agreed price - it should say what work