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Claim back credit from your energy supplier
Claim back credit from your energy supplier This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you pay your energy bill
If you’ve been told your energy supply will be disconnected
If you’ve been told your energy supply will be disconnected This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you
What your landlord can charge you for energy
What your landlord can charge you for energy This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your landlord can only
Switching your small business to a new energy supplier
with your complaint. They’ll do this by sending you a ‘decision letter’ or ‘letter of deadlock’ within 8 weeks. Complaining to the energy ombudsman You can complain to the energy ombudsman after
Check who's taken over your energy supply
Check who's taken over your energy supply This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might get a new energy
Stop your energy supplier moving you to prepayment
Stop your energy supplier moving you to prepayment This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your gas
Get help if you’re behind with your energy bills
with them to pay £10 a week to cover the debt, and £30 a week to cover your current energy usage until the debt’s paid off. If you can’t afford the payment plan Speak to your supplier again if you
Switching if you owe your energy supplier money
Switching if you owe your energy supplier money This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able
If you haven’t received an accurate energy bill in a while
If you haven’t received an accurate energy bill in a while This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your energy
If your home is on a heat network
challenge your landlord so they’re less likely to make you leave the property. Making a complaint Contact the energy ombudsman if you haven’t heard from your supplier within 8 weeks of sending them