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If you have a radio teleswitch or dynamically teleswitched energy meter
phone signal. Most smart meters use a Wide Area Network (WAN) to connect your energy meter to your supplier - this relies on a signal which works in a similar way to phone signal. If you can’t get
What is an administration order
and legally-binding agreement between you and your creditors to pay back your debts over a period of time. This page gives you an overview of how an administration order works and who is eligible
Apply for SMI
weeks. If you can get it, the DWP will call to check if you still want SMI and explain how it works. You can also ask them any questions you have. After the phone call, they’ll send you 2 more forms
Problems with an insurance claim
not satisfied with your insurer's reply you can make a formal complaint using your insurer's official complaints process. To find out how the complaints process works, look at your policy documents
Get your home connected to a gas or electricity supply
- the company you get to do this will depend on where you live. Choose a supplier - this will be the company that will bill you for energy you use. Important If the gas and electricity already works in your
Work out which debts to deal with first
or the local council Mortgage arrears or secured loan arrears These are priority debts because your bank or building society might evict you and take your home if you don’t pay. Before they can evict
Do you need to pay for a debt management plan
explains how you can find a free DMP provider and what to think about if you do want to choose one that charges a fee. Why do some DMP providers charge a fee? A DMP provider works on your behalf to work
Debt management plans - what you need to know
to keep up with debt payments on things like credit cards, loans and store cards, a debt management plan (DMP) may be right for you. This page explains what a DMP is, how it works and what you need to think
Choosing a personal pension
Personal pensions are provided by insurance companies, often through banks and building societies, and sometimes through your workplace. If your employer offers a pension scheme, check whether it's
Using storage heaters efficiently
heat runs out. It’s important to know how these settings work on your storage heater. Your electricity bills might be high if you regularly use extra heat. If you’re not sure how it works, check