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Contact the consumer helpline
Contact the consumer helpline This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Contact the Citizens Advice consumer
Reporting to Trading Standards
consumer problem from the Citizens Advice consumer service. Check what you should report to Trading Standards You should report a business to Trading Standards if they sold you something: unsafe
Consumer
Consumer Energy Your energy supply Holidays and transport Travelling in Europe Claim compensation if your flight's delayed or cancelled Cancelling a package holiday Claim compensation for a holiday
Contact the consumer helpline for energy problems
Contact the consumer helpline for energy problems This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Ask a trained adviser
Consumer service complaints procedure
Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your right to complain Every year
Consumer service complaints procedure
Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - sending your
Solve an ongoing consumer problem with a business seller
Solve an ongoing consumer problem with a business seller This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are steps
If you need more help in the Channel Islands or the Isle of Man
local Trading Standards office might be able to help you with your consumer problems. Contact your local Trading Standards office To get information or advice, call your local Trading Standards office
Consumer template letters
Consumer template letters Faulty goods Letter to complain about faulty goods bought from a company Letter to complain about misdescribed goods bought from a private seller Letter to complain about
Complain to the energy ombudsman
a decision you might have longer than 12 months, but it's still worth complaining as soon as you can. How to complain You can complain to the energy ombudsman online. Further help The Citizens Advice consumer