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• Complaining about a vet

  than 6 years, get advice from the Citizens Advice consumer service to see if you can still start legal action. It can be very difficult to prove negligence. Often, it comes down to your vet’s

• Claim back credit from your energy supplier

  credit. Your new supplier will contact you to tell you how you can claim back credit. Check what to do when your energy supplier goes bust. Further help Contact the Citizens Advice consumer helpline

• Claim compensation if an item or product causes damage

  to solve your problem - these include using ‘alternative dispute resolution’, which is a way of solving disagreements without going to court. Further help Contact the Citizens Advice consumer

• Problem with building work, decorating or home improvements

  agreed on the amount with the trader the law says you should get your refund within 14 days. If you need more help and advice  If you’re not sure what to do, contact the consumer helpline

• Switching if you owe your energy supplier money

  with your bills. You can also get help with debts. If you're struggling to pay for food, find out how to get help from a food bank. Further help Contact the Citizens Advice consumer helpline if you

• If you haven’t received an accurate energy bill in a while

  behind with your energy bills. If you're struggling with debt problems, check how to get help with debt. Further help Contact the Citizens Advice consumer helpline if you need more help - a trained adviser

• Cancelling a gym membership

  won’t let you, contact the Citizens Advice consumer helpline on 0808 223 1133. You can also use an online form.  If you’re in Northern Ireland, contact Consumerline. An adviser at your nearest Citizens

• Letter to complain to an energy supplier

  should save a copy of the letter for your records. Check how to send your letter to your energy supplier. If you need more detailed advice and guidance, contact the Citizens Advice Consumer Helpline

• What to do if your mobile phone is lost or stolen

  or stolen but then gets found, police can use Immobilise to return it to you. Get help Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you

• Problems with your travel insurance claim

  should get help from the Citizens Advice Consumer helpline. If you’re in Northern Ireland, contact Consumerline. Help us improve our website Take 3 minutes to tell us if you found what you needed on our