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Consumer
Get advice on your consumer rights, including complaints and trading standards.
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Consumer service complaints procedure
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Contact the consumer helpline
Contacting Citizens Advice consumer service by phone or on-line if you need further help with a consumer problem.
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- Consumer
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Consumer template letters
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- Consumer
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Solve an ongoing consumer problem with a business seller
The steps you can take if you’ve approached a seller about a problem with a product or service and you’re not getting anywhere, including alternative dispute resolution (ADR).
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- Consumer
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Letter to 'make time of the essence': services
Use this letter to give a trader a final deadline when they're taking too long to start or finish a job.
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Complaining about discrimination in health services - chart
Chart showing the complaints procedure for discrimination in health services.
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Complaints about other NHS services
Explains how to complain about NHS services and health and care professionals other than GPs, dentists, hospitals and mental health services, including pharmacists, opticians, community nurses and therapists.
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Insurance services - when discrimination is allowed
Situations which don't count as unlawful discrimination, when a trader or provider is allowed to provided insurance services, based on perceived risks associated with particular characteristics.
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Identifying discrimination in the provision of goods and services
Overview and content list for identifying discrimination in the provision of goods and services.