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• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your right to complain Every year

• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - sending your

• Contact the consumer helpline

  contact you to get your feedback on our service. We’ll also share your information with Trading Standards and other trusted organisations we work with to help their consumer protection work. They could

• Reporting to Trading Standards

  consumer problem from the Citizens Advice consumer service.  Check what you should report to Trading Standards You should report a business to Trading Standards if they sold you something: unsafe

• Contact the consumer helpline for energy problems

  with to help their consumer protection work. They could contact you with more advice, or to ask for more information that will help them with their work. Tell us when you contact the consumer service if you

• How the scores are worked out

  to: the Citizens Advice Consumer Service the Extra Help Unit the Energy Ombudsman Advice Direct Scotland Customer service rating We use data from suppliers to work out: their average call centre wait time

• Insurance services - when discrimination is allowed

  . Next steps What are the different types of discrimination in goods and services? Taking action about discrimination in goods and services You can find more information about your consumer rights

• Contact us

  with something you’ve bought or a service you've received You can contact our consumer service if you have a consumer issue like broken or faulty goods, or problems with energy, water or post. The consumer

• Check if you’re responsible for paying an energy bill

  the police by using the Action Fraud website. Action Fraud will give you a reference number, which you should keep. Contact the Citizens Advice consumer service to work out if you have to pay

• Harassment by creditors

  Standards deal with complex consumer problems and potential criminal activities. If you want to report a problem to Trading Standards, you should contact the Citizens Advice consumer service, who