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Your energy supplier has put its prices up
When your supplier is allowed to raise their prices, notice they should give you, what to do to avoid price rises.
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If your energy supplier has increased your direct debit payments
Why your payments may go up, checking your payments are correct, agreeing new monthly payments.
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Stop your energy supplier moving you to prepayment
If you owe money to your energy supplier, they might want to install a prepayment meter. Here are the situations where you can stop them doing this.
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Switching your small business to a new energy supplier
How to switch your business energy supplier and what to do if you have problems with an energy broker.
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Your energy supply
Get advice if you're having problems with your gas or electricity supply.
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- Consumer
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Letter for repaying debt to your energy supplier
Use this template letter to help you write to your supplier and ask to pay your debt back in small payments
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Switching energy supplier if you’re a tenant
Find out if you can switch supplier and whether you need to ask your landlord.
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Complain to the energy ombudsman
When and how to complain to the energy ombudsman when you have a dispute with your energy supplier.
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Check who's taken over your energy supply
If your energy supplier has gone bust, check which company has taken over your energy supply.
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Moving home – dealing with your energy supply
What to tell your current supplier before you move, how to set up a new supply at your new property, where to get more help.