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Switch energy supplier
Getting cheaper gas and electricity, choosing a supplier and tariff, how to switch, what do do if there's a problem.
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Complain to your energy supplier
How to complain to your energy supplier, when to complain to the ombudsman, and where to get more help with your complaint.
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Disability discrimination and energy suppliers
Explains how energy companies mustn't discriminate against you if you are disabled, and how they should make reasonable adjustments to allow you to use their services.
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Letter to complain to an energy supplier
Use this template letter to complain to your energy supplier - fill it in, download it and sent it
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Getting extra support from your energy supplier
Sign up for priority services to get extra support reading your bills or meter, and priority help from your energy supplier in a power cut.
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Claim back credit from your energy supplier
Why your bill might be in credit, when to consider claiming back credit, how to claim back credit.
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Your energy supplier has gone out of business
What happens if your gas or electricity supplier stops trading, and what you should do next.
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Switching energy supplier if you’re in debt
When you can switch, what to do if your supplier won't let you.
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If you didn’t agree to switch energy supplier
What you should do if you're switched without your permission, what your rights are and where to get extra help.
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Check if your previous energy supplier owes you money
how to check if your previous energy supplier owes you money, how to claim owed money back, what to do if your supplier won't pay you what they owe you.