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Switch energy supplier
Getting cheaper gas and electricity, choosing a supplier and tariff, how to switch, what do do if there's a problem.
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Complain to your energy supplier
How to complain to your energy supplier, when to complain to the ombudsman, and where to get more help with your complaint.
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Disability discrimination and energy suppliers
Explains how energy companies mustn't discriminate against you if you are disabled, and how they should make reasonable adjustments to allow you to use their services.
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Letter to complain to an energy supplier
Use this template letter to complain to your energy supplier - fill it in, download it and sent it
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Getting extra support from your energy supplier
Sign up for priority services to get extra support reading your bills or meter, and priority help from your energy supplier in a power cut.
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Claim back credit from your energy supplier
Why your bill might be in credit, when to consider claiming back credit, how to claim back credit.
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Switching your small business to a new energy supplier
How to switch your business energy supplier and what to do if you have problems with an energy broker.
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Check if your previous energy supplier owes you money
how to check if your previous energy supplier owes you money, how to claim owed money back, what to do if your supplier won't pay you what they owe you.
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Your energy supplier has put its prices up
When your supplier is allowed to raise their prices, notice they should give you, what to do to avoid price rises.
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If your energy supplier has increased your direct debit payments
Why your payments may go up, checking your payments are correct, agreeing new monthly payments.