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• If you have a radio teleswitch or dynamically teleswitched energy meter

  If you have a radio teleswitch or dynamically teleswitched energy meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might have been told by your electricity supplier you need to have your radio teleswitch (RTS) or...

• Using storage heaters efficiently

  Using storage heaters efficiently This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Storage heaters are a type of electric heater. They’re also called night storage heaters. Storage heaters are designed to work with energy tariffs like Economy...

• How to read your smart electricity meter

  How to read your smart electricity meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You don’t normally need to read your smart meter. Smart meters normally send readings to your supplier automatically - this is known as...

• Choosing your energy tariff

  Choosing your energy tariff This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales An energy tariff is a plan for how much you’ll pay for your gas or electricity. A tariff includes the rate you’ll pay for the...

• Shell Energy customer service

  Shell Energy customer service This advice applies to England. See advice for See advice for Scotland, See advice for Wales On this page Shell Energy score for October to December 2023 Customer services contact details for Shell Energy You can use our customer service ratings to help you decide which...

• Save money using your electrical appliances

  Save money using your electrical appliances This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you want to use less electricity and save money on your bill, it’s important to know how much your electrical appliances cost...

• If you want your lodger to move out

  A lodger is someone who lives in your home - either for free or paying rent. A lodger can be your friend, a family member or someone you don’t know. You’re their landlord even if you don’t have a written agreement. If you have a problem with your lodger, you...

• Claiming compensation for a personal injury

  Claiming compensation for a personal injury This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you want to take legal action to claim compensation for a personal injury, you will need to get advice from a solicitor...

• If your post has been damaged, lost or delayed by Royal Mail

  If your post has been damaged, lost or delayed by Royal Mail This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to claim compensation from Royal Mail. What you can get depends on how...

• Asking your employer for changes to help you if you’re disabled

  Your employer might have to make adjustments to help you do your job as well as someone without a disability. The Equality Act 2010 calls these ‘reasonable adjustments’. They can be changes to policies, working practices or physical layouts, or providing extra equipment or support. The adjustments have to be...