Shell Energy customer service

This advice applies to England. See advice for See advice for Scotland, See advice for Wales

Shell Energy scores for October to December 2023

Shell Energy ranked 1st in the supplier comparison table.

Rank	Supplier	Fewer complaints received	Contact waiting time	Customer commitments	Rating Overall rating
1	Shell Energy	3 out of 5	4 out of 5	5 out of 5	3.8 out of 5
2	Outfox The Market	3 out of 5	3 out of 5	5 out of 5	3.3 out of 5 More details
3	E.ON Next	2 out of 5	4 out of 5	5 out of 5	3.3 out of 5 More details

Showing 5 of 3 suppliers

Customer commitments: Switch Guarantee, Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 21.8 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:00:58
Average response time to social media messages (hours, minutes and seconds): N/A
Emails responded to within 2 days: 92.2%

The fuel mix is the percentage of energy sources used by this supplier. Shell Energy uses:

Customer service contact details for Shell Energy: Telephone: 0330 094 5800
Email: customer.service@shellenergy.co.uk
Website: www.shellenergy.co.uk
Opening Hours: Monday: 8am - 6.30pm
Tuesday: 8am - 6.30pm
Wednesday: 8am - 6.30pm
Thursday: 8am - 6.30pm
Friday: 8am - 6.30pm
Saturday: 9am - 4pm
Sunday: Closed
Ways to contact: Web Chat: Yes
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No
Payment Information: Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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