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• Consumer

  Consumer Energy Your energy supply Holidays and transport Travelling in Europe Claim compensation if your flight's delayed or cancelled Cancelling a package holiday Claim compensation for a holiday

• Contact the consumer helpline

  Contact the consumer helpline This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Contact the Citizens Advice consumer

• Consumer template letters

  Consumer template letters Faulty goods Letter to complain about faulty goods bought from a company Letter to complain about misdescribed goods bought from a private seller Letter to complain about

• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Coronavirus - sending your

• Consumer service complaints procedure

  Consumer service complaints procedure This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Your right to complain Every year

• Contact the consumer helpline for energy problems

  Contact the consumer helpline for energy problems This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales Ask a trained adviser

• Solve an ongoing consumer problem with a business seller

  Solve an ongoing consumer problem with a business seller This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales There are steps

• Home credit (Doorstep loans

  Trading Standards deal with complex consumer problems and potential criminal activities. If you want to report a problem to Trading Standards, you should contact the Citizens Advice consumer service, who

• Get more help

  Get more help Solve an ongoing consumer problem with a business seller Reporting to Trading Standards If you need more help in the Channel Islands or the Isle of Man Contact the consumer helpline Complaining to an ombudsman Find a trader and check you can trust them

• Reporting to Trading Standards

  consumer problem from the Citizens Advice consumer service.  Check what you should report to Trading Standards You should report a business to Trading Standards if they sold you something: unsafe