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• Housing

  Get advice on renting, council tax, homelessness and problems where you live

• Letter to complain about faulty goods bought from a company before 1 October 2015

  Letter to complain about faulty goods and ask for a repair, replacement or refund - for things you bought before 1 October 2015.

• Make a complaint

  Get help making a complaint about your energy supplier. Find out more about contacting your supplier about a problem and complaining to the energy ombudsman.

• Vets and pets

  Consumer advice about vets and pets. Get help and advice complaining about a vet or what to do if your pet gets ill or dies after buying them.

• Holidays

  Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund.

• Payday loans

  Overview and content list for payday loans. Read our advice about payday loans, including reasons to complain about your lender and making a complaint.

• Complaints about your water supply

  Overview and content list for complaints about water supply. Read advice about claiming compensation from water companies and making a complaint to the company

• Event tickets

  Event tickets Buying event tickets safely online Complaining about an event Getting a refund on an event ticket Illegal ticketing websites