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• Claiming compensation if you were forced to have a prepayment meter

  Find out if you can claim compensation if your energy supplier forced you onto a prepayment meter between 1 January 2022 and 31 January 2023.

• British Gas customer service

  Customer service contact details and scores for British Gas. Find out how well British Gas customer service performs and how to contact them

• ScottishPower customer service

  Customer service contact details and scores for ScottishPower. Find out how well ScottishPower customer service performs and how to contact them

• Make a complaint

  Get help making a complaint about your energy supplier. Find out more about contacting your supplier about a problem and complaining to the energy ombudsman.

• Claim back credit

  Information about claiming back credit from your energy supply. Check if your previous energy supplier owes you money and claiming back credit.

• Save money using your electrical appliances

  Check the average costs of using your electrical appliances and devices. Find ways to save electricity and reduce your energy bills.

• You can't afford to top up your prepayment meter

  Ways you can make your prepayment meter more affordable, and how to get gas or electricity urgently if you've run out of credit

• Get your home connected to a gas or electricity supply

  How to get your home connected to gas and electricity, how much a new connection costs, what to do if your connection request is refused, choosing a supplier