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• Cancelling a package holiday

  Your rights if you want to cancel a holiday. If a holiday company has changed a holiday you booked or put the price up

• If something is advertised at the wrong price

  Your rights and options if something is wrongly priced on a label, advertisement or listing

• Paying for sewerage

  What you are paying for when you pay public sewerage charges including water drainage, surface water drainage, highway drainage and land drainage

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

• Applying for flexible working

  Check what flexible working is, how to make a flexible working request and what your employer will do next

• Ask the council to check if your rented home needs repairs

  If you’ve reported repairs to your landlord and they haven’t done anything, find out if the council can help you get the work done

• If the council decide your landlord has to do repairs

  Check what your landlord has to do if the council have inspected your home and sent them a legal notice. If the council haven’t helped, find out how to complain

• Home credit (Doorstep loans)

  Information about what home credit is, checking whether a home credit lender is licensed and how to compare home credit loans products