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• Making a controlled goods agreement

  Check how to make a controlled goods agreement with bailiffs and what to do if you break your agreement

• If you didn’t agree to switch energy supplier

  What you should do if you're switched without your permission, what your rights are and where to get extra help

• Letter to say you received goods or services you didn't ask for

  Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods

• Letter to 'make time of the essence': goods

  Use this letter to give a trader a final deadline when they're taking too long to deliver goods to you

• Complaining about the public sector equality duty

  How to use the public sector equality duty to challenge policies or decisions of a public authority which you think discriminate or put you at a disadvantage

• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer

• Using a food bank

  How to get emergency food from a food bank. You can get a referral or look for a food bank that you don't need a referral for, such as ones ran by a church

• Switch energy supplier or tariff

  Check how to switch your energy supplier or tariff to try and save money on your gas or electricity bill. Check your new tariff will work with your current meter

• Problems with an administration order

  Content list for problems with an administration order. Get help if you're struggling to pay, if creditors are still contacting you and adding a debt.

• If you need more help in the Channel Islands or the Isle of Man

  Reporting a consumer problem to Trading Standards in Guernsey, Jersey or the Isle of Man