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• Get airline compensation for lost or delayed luggage

  What to do if an airline loses your luggage, or it’s delayed - claiming on your travel insurance and getting compensation from the airline

• Making a small claim

  Find out what to do before you start a small claim, how to start one and what it involves

• What bailiffs can take

  Information about what bailiffs can take. Get advice on stopping bailiffs from taking your vehicle and making a controlled goods agreement.

• Small claims

  Read our advice on small claims. What to do if you're considering making a small claim, going to a hearing and what the rules are about making a court claim

• Home credit (Doorstep loans)

  Information about what home credit is, checking whether a home credit lender is licensed and how to compare home credit loans products

• Complaining about your private landlord

  Find out how to complain about your landlord if they’re not doing what they should and know when you can take court action

• Cancelling a service you’ve arranged

  When you can cancel a service, how to get your money back, how to negotiate with the business

• If something is advertised at the wrong price

  Your rights and options if something is wrongly priced on a label, advertisement or listing.