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• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• Problem with an app, software or download

  Your right to a refund or repair if there’s a fault with digital content like software, downloads and apps

• Consumer

  Get advice on your consumer rights, including complaints and trading standards.

• Make sure your redundancy is genuine

  Check what reasons your employer can give for making you redundant. Find out about signs that your redundancy might not be genuine

• Deciding if citizenship is right for you

  Check what rights you get from British citizenship and if it’s right for you.

• What to do if you've been trafficked

  Your rights and how to get help if you are a victim of human trafficking or modern day slavery.

• Letter to complain about faulty goods supplied with a service

  Letter to complain to trader about faulty goods they supplied with a service

• Maternity leave - your options when it ends

  Decide whether or not to return to work, and know your rights over working part-time and paying back maternity pay.