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• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer

• Cancelling a service you’ve arranged

  When you can cancel a service, how to get your money back, how to negotiate with the business.

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• Cold called by a debt management plan provider

  How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door

• Good Energy customer service

  Customer service contact details and scores for Good Energy. Find out how well Good Energy customer service performs and how to contact them.

• ScottishPower customer service

  Customer service contact details and scores for ScottishPower. Find out how well ScottishPower customer service performs and how to contact them.

• Utility Warehouse customer service

  Customer service contact details and scores for Utility Warehouse. Find out how well Utility Warehouse customer service performs and how to contact them.

• Ovo Energy customer service

  Customer service contact details and scores for Ovo Energy. Find out how well Ovo Energy customer service performs and how to contact them.

• Witness Service referral form

  If you're in need of support at a criminal court in England or Wales, you can get free and independent support from the Citizens Advice Witness Service.