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• Credit rating - impact of an administration order

  Explains how having an individual voluntary arrangement could affect your ability to apply for credit.

• Before you apply for Universal Credit

  Information for before you apply for Universal Credit. Find out more about what Universal Credit is, check if you're eligible and how it's paid.

• Switching from prepayment to paying by credit

  Replace your prepayment meter or switch your smart meter over so you pay for energy after you use it instead of paying in advance

• If your Universal Credit is reduced or stopped

  Find out why your Universal Credit payment might be reduced or stopped, and advice on what you can do about it. You'll be notified if your payment changes.

• Taking action over credit brokers

  Explains how to get your money back from a credit broker, if they have taken payment from you without your permission.

• Check if an IVA is right for you

  Check these steps to help you decide if an individual voluntary arrangement (IVA) is the best way to deal with your debt problems

• Going to your Universal Credit medical assessment

  If you're sick or disabled, find out how to prepare for the Universal Credit medical assessment and what the DWP’s decision means for you.

• Contact us about a Universal Credit application

  Get help making a new claim for Universal Credit, from the making the application through to getting your first correct payment.