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• Letter to cancel or return goods bought online, over the phone or by mail order

  Letter to cancel an online, phone or mail-order sale during the 14 day 'cooling off' period

• Preparing an employment tribunal case

  Find out how to get evidence, exchange documents, put together a bundle, get witnesses and how to withdraw your claim

• Managing affairs for someone else

  Information on managing someone’s affairs including ordinary, lasting and enduring power of attorney, and mental capacity.

• What is an administration order

  Explains what an administration order is, how to apply, how repayments work, whether part of your debt can be written off and what happens afterwards

• If your child is taken into care by your local council

  Where your child will live, how their needs will be met and what contact you can have with them while they’re in care

• Complaining about bailiffs

  Find out how to complain about bailiffs if you’ve been treated badly - and know what you can do if you’ve already complained

• Civil rights

  Overview and content list for civil rights. Get help and information about human rights, including the rights of young people.

• Administration order court hearing

  Explains why you might have to attend a court hearing in the process of applying for an application order and what happens at the hearing

• If your local council discriminates against you

  Check what you can do if you’ve been discriminated against by a public authority - including if you need to take your local council to court

• You've been told your flat is fire safe but disagree

  Find out what to do if your landlord won't take steps to address fire safety in your flat