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Getting a debt management plan
Overview and content list for getting a debt management plan. Read our advice about getting a debt management plan including how to choose a provider
Disability discrimination and debt problems
Service providers must not discriminate against you if you're disabled. They must make reasonable adjustments to allow you to use their services. Find out more
Check your rights if you share accommodation
Check who needs to pay rent and what happens when someone moves out. Check the difference between joint tenancies and sole tenancies
What to do if your mobile phone is lost or stolen
Find out what to do if your mobile phone is lost or stolen. You should report it to your network provider, and if it was stolen report it to the police
Cancelling your debt management plan
Reasons why you might want to cancel your debt management plan and things to consider before doing so, including how you will deal with your debts instead and whether you will get a refund of fees
If a company stops trading or goes out of business
Claim money owed to you when a trader goes out of business, including checking whether they’ve gone out of business
Debt has increased since debt management plan
Explains what to do if your overall debt increases even though a debt management plan is in place, including asking for interest to be frozen, increasing payments and considering alternative debt solutions
Preparing for your ESA medical assessment
What will happen at the assessment, what to take with you, how to answer questions from the healthcare professional, what will happen next
While a debt management plan is in place
Overview and content list for issues while a debt management plan is in place
Struggling to pay your debt management plan
Tells you what to do if circumstances mean you are struggling to pay the debt management plan, emphasising the need to contact the provider and not ignore the problem