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• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes

• Disputing paying back a working or child tax credits overpayment

  What to do if your tax credits are overpaid and you disagree about paying the money back

• Claiming new style ESA

  Claiming new style ESA. You’ll need to show that your medical condition makes it difficult to work – get advice about applying and find out more

• Other information

  Read about giving other information which does not fit anywhere else on the ESA form. You can use extra sheets of paper if there’s not enough space in the box

• Prepare for a power cut

  Check how to prepare for a planned power cut caused by engineering work or an unplanned power cut which could be caused by a storm or severe weather

• Complaining about bailiffs

  Find out how to complain about bailiffs if you’ve been treated badly - and know what you can do if you’ve already complained

• If you're sending the form back late

  If you're late sending back the form you must still fill it in and send it as soon as you can. If you have a good reason the DWP might decide to accept it.

• If your Housing Benefit is stopped or reduced

  Find out why your Housing Benefit payments have changed and what you can do about