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• If your creditors are still contacting you

  Check what to do if creditors are still contacting you about debts covered by your individual voluntary arrangement (IVA

• If you think you've bought stolen goods

  If you've bought stolen goods you need to hand them in to the police. You should then be able to get a full refund. Don't return the item to the seller yourself

• If you’re being evicted by the council or housing association

  Your landlord has to follow steps before they can evict you. Find out how you can challenge the eviction and stay in your home

• Letter to complain about energy back-billing

  Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint

• Letter to complain about the poor standard of a service

  Letter to complain to a trader if you're not happy with the quality of their work

• Step 2: Check the situation where you were discriminated against

  To check if you’ve been discriminated against, you can check if the situation where it happened is covered by the Equality Act 2010

• Ask the council for money or help to do repairs

  Local authority powers and financial help available to private rented tenants and landlords to cover the cost of repairs or improvements

• Find an installer for energy efficiency home improvements

  Check how to find an experienced installer for energy-saving home improvements for things like solar panels and insulation