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• Cancelling building or decorating work

  When you can cancel building or decorating work, how to cancel, when you're entitled to your money back, how to negotiate with the trader or company

• Check if your energy meter isn't working properly

  How to check if the meter's faulty, getting your supplier to test the meter, how the meter is tested, what the supplier should do if your meter is faulty

• Complaints about banks and building societies

  How to make a complaint about your bank or building society and the standard of service

• Moving home – dealing with your energy supply

  What to tell your current supplier before you move, how to set up a new supply at your new property, where to get more help

• Water

  Information about consumer issues relating to water. Get help paying for your water bill, interruptions to your supply and how you can complain.

• Vets and pets

  Consumer advice about vets and pets. Get help and advice complaining about a vet or what to do if your pet gets ill or dies after buying them.

• Buying a used car

  What checks to make when buying a used car, how to negotiate a deal, different payment options

• Getting the best credit deal

  Advice on getting a good best deal when borrowing money, including comparing credit products, costs involved, terms and conditions and checking whether you can afford the repayments

• Charging orders

  Information about what you can do if a creditor applies for a charging order against your property

• Check how to switch your internet, phone or TV provider

  How to switch your landline, mobile phone, internet or TV provider to get a cheaper deal