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• Who is responsible for repairing drains and sewers

  The difference between drains, lateral drains and sewers and who is responsible for repairing them, and asking a water company to adopt a private or unadopted sewer

• Decide if prepayment is right for you

  Understand the advantages and disadvantages of a prepayment meter, and decide whether you want one

• Paying a court fine

  What happens if you don’t pay a court fine in time, including how to ask for more time to pay, and what to do if you can’t afford to pay

• Complaining to an ombudsman

  How to use an ombudsman to investigate a complaint about maladministration in public and private sector organisations

• How to claim PIP

  How to claim Personal Independence Payment (PIP) and the basic information you'll need to have to hand when you start your claim

• Moving to another council home or housing association home

  If your council home doesn’t meet your needs, you might be able to move to a different one. Find out more about mutual exchange and tenancy transfer

• Get help if you’re struggling to pay your bills

  Check what help you can get if you’re struggling with money and you can’t afford to pay bills like energy, rent, internet or council tax

• Q8: dressing and undressing

  Help to fill in Q8: dressing and undressing for PIP. Find out what this means and how to correctly complete the question

• Letter to send evidence after your PIP claim form

  Template letter you can use if you need to send extra supporting evidence for your Personal Independence Payment (PIP) claim

• How to claim PIP if you have a terminal illness

  How to make a fast-track claim for Personal Independence Allowance (PIP) if you have a terminal illness