Reporting a change while you're on ESA
While you’re on Employment Support Allowance (ESA), it's important to tell the Department for Work and Pensions (DWP) if there are changes to your:
- health condition
- family life
- education - you only need to tell the DWP about this if you get income-related ESA
Any changes might affect how much ESA you should get or which group you’re placed in.
When you reach State Pension age, the DWP should stop your ESA automatically. If they don't stop your ESA, contact them and make sure they know you've reached State Pension age.
You can check your State Pension age on GOV.UK.
Telling the DWP about a change
Tell the DWP about any changes by calling Jobcentre Plus.
When you get in touch, they’ll ask for your:
- full name
- date of birth
- National Insurance number
Telephone: 0800 169 0310
Textphone: 0800 169 0314
Welsh language: 0800 328 1744
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 0800 169 0310
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Video relay - if you use British Sign Language (BSL).
You can find out how to use video relay on YouTube.
Monday to Friday, 8am to 5pm
Calls are free from mobiles and landlines.
If the DWP tells you to move to Universal Credit
If you’re getting income-related or contribution-based ESA and your circumstances change, the DWP might tell you to claim Universal Credit instead.
You should contact your nearest Citizens Advice first. Moving to Universal Credit could mean you’ll be worse off. You also won’t be able to go back onto ESA.
If you’ve been told to claim Universal Credit by a certain date
The Department for Work and Pensions are stopping some people’s benefits and telling them to claim Universal Credit instead.
If you get a letter telling you to claim Universal Credit by a certain deadline, this is a ‘migration notice’. You should claim Universal Credit by the deadline in the migration notice. Your old benefits will stop after the deadline.
You might miss out on some money if you apply after the deadline.
Tell the DWP within 1 month
You should tell the DWP about a change within 1 month of it happening, unless you have a good reason - for example if you:
- are in hospital
- are coping with a bereavement
- have a family emergency
If you have a good reason to tell the DWP late, you have up to 13 months to tell them.
If your ESA payments go up
If a change means your ESA payments will go up, you’ll receive a backdated payment to when the change happened. This will only happen if you tell the DWP on time or have a good reason to tell them late. If you tell them late without a good reason, your payment will change from the date you told them.
If you think your ESA payments will go down
You should still tell the DWP even if you think a change might make your ESA payments go down. You won't save money by reporting it later.
The DWP will backdate the payments to when the change happened, not when you tell them about it. If you tell the DWP late you’ll be paid too much ESA and have to pay it back. This is called an ‘overpayment’. You might also have to pay a penalty. Find out how the DWP deals with overpayments.
Changes you need to report
If you’re not sure whether the DWP needs to know something, it’s best to tell them anyway.
There are some changes you should always tell the DWP about.
If your health condition changes
The DWP needs to know about changes to do with your condition. For example, if it:
- gets better
- gets worse
- changes to another condition
This might affect whether you should be in the support group or the work-related activity group.
If where you're staying changes
The DWP needs to know about any changes to your living arrangements. For example, if you:
- move house
- go into or leave hospital, prison or legal custody
If you go abroad
If you’re going abroad for less than 4 weeks, it won’t affect your ESA - but you should still tell the DWP.
If you’re going abroad for 4 weeks or more then you must tell the DWP. If you don’t, your ESA payments could be stopped unless you’re:
- receiving medical treatment for yourself or your child
- living with a member of the armed forces
If you’re going abroad for medical treatment, the DWP will tell you how long you can continue to claim ESA for. It could be up to 26 weeks or in some cases there’s no limit to the amount of time you can keep claiming.
If you get income-related ESA
If you’re getting income-related ESA, it’s important to tell the DWP if you:
- start living with someone
- have someone come to live in your house
- get married or divorced
- form or dissolve a civil partnership
- someone close to you dies - for example your partner or someone you care for
- start or stop education
You must also tell the DWP about any changes to the money coming into or going out of your household. This includes money from:
If your right to reside or immigration status changes
You can only get income-related ESA if your immigration status lets you claim public funds. In some situations you must also still have a ‘right to reside’.
You can claim public funds if you have any of the following:
- British or Irish citizenship
- settled status from the EU Settlement Scheme
- indefinite leave - unless you came to the UK on an adult dependent relative visa
- refugee status or humanitarian protection
- right of abode
If you have pre-settled status from the EU Settlement Scheme, you can claim public funds - but you also need to show you have a right to reside to get income-related ESA. Check if you have a right to reside.
If you’ve applied to the EU Settlement Scheme and you’re waiting for a decision, you can claim public funds - but you also need to show you have a right to reside to get income-related ESA. Check if you have a right to reside.
If you have any other immigration status, check if your immigration status lets you claim public funds.
If you don’t report a change
If you don't tell the DWP about a change even though you know you should, it could be fraud.
If the DWP says you've committed fraud, you should get legal advice.