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• If you want to sell your home and rent it back

  Check the risks of using sale and rent back schemes and the rules firms must follow

• Complain about PPI commission

  Find out when you can get money back on your PPI if it wasn’t mis-sold

• Getting your housing plan from the council

  Check when the council will give you a housing plan. Check how it can prevent you becoming homeless or help you find a new home.

• Switching from prepayment to paying by credit

  Replace your prepayment meter or switch your smart meter over so you pay for energy after you use it instead of paying in advance

• How to start a Universal Credit claim

  Find out how to start a Universal Credit claim. Before you start you’ll need to check if you're eligible for Universal Credit

• How much ESA you can get

  How much ESA you could get - whether you're about to start a claim or are currently being assessed for ESA

• Getting a job or pay rise while on Universal Credit

  Find out what to do if you get a job or pay rise, when you can refuse a job offer and how a job or increased pay will affect your Universal Credit payment

• Debt relief orders - what you need to know

  Explains how much it will cost to apply for a debt relief order, where and how to pay, and whether there is help available to pay the fee

• Challenging a DLA decision - appealing against the decision

  If the DWP didn’t change their decision when you asked for mandatory reconsideration, you can appeal to an independent panel, called a ‘first-tier tribunal

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit