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• Fire safety

  Fire safety Making sure your flat is fire safe If your flat isn't fire safe You've been told your flat is fire safe but disagree

• Deposits

  Deposits Check if your landlord has to protect your deposit Getting your tenancy deposit back if you rent privately If your landlord didn’t follow deposit rules

• Paying rent

  Paying rent Get help with the cost of renting privately Dealing with rent arrears Check if your landlord can increase your rent Challenging a rent increase

• Help with your claim

  If you're applying for child benefits read our advice to help with your claim. Find out how to claim child benefits and check if changes affect your payment

• Holidays

  Template letters for consumers with holiday problems. If you've had problems with your holiday, use our template letters to complain or ask for a refund

• Getting help

  Getting help Get help if you're being evicted

• Small claims

  Read our advice on small claims. What to do if you're considering making a small claim, going to a hearing and what the rules are about making a court claim

• Hate crime

  Get help and advice on hate crimes and hate incidents. Find out what a hate crime is, how to check if you’ve experienced one and report it to the police