Search

• Applying to the EU Settlement Scheme

  Information about applying to the EU Settlement Scheme. Get more information about the scheme and help preparing for your application

• Make your home more energy efficient

  Save energy at home to reduce your bills. Find ways to improve your home’s energy efficiency so you can save money on electricity and gas

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct

• Phone, internet or TV

  Overview and content list for consumer help with phone, internet or TV. Get help and advice about consumer issues relating to phone, Internet or TV issues

• Check if you can take time off work

  Check your right to time off work, including paid and unpaid leave. You have the right to take time off work in certain circumstances, your 'statutory rights

• Coronavirus - if you need to be off work to care for someone

  What to do if you have to be off work caring for someone whose care has stopped because of coronavirus (COVID-19). This might be because their school is closed or a carer can't come

• Payday loans - making a complaint

  How to complain to a payday loan lender, the Financial Ombudsman Service or a trade association about a payday lender that has not followed the Good Practice Customer Charter and the Financial Conduct Authority (FCA) rules