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Buying event tickets safely online
Advice on how to buy event tickets safely online. Find out what to look for when buying tickets to an event online to make sure it's safe.
Critical illness insurance
Information on critical illness insurance, what it covers, factors to consider before taking out critical illness insurance and how to buy an insurance policy.
Problems with buying and selling a home
Check the main problems you might have when buying or selling a home. Check how to deal with issues with estate agents, surveyors, valuers, buyers and sellers.
Your payment card was used without your permission – distance sales
What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission
Income protection insurance
Information on income protection insurance, factors to consider before taking out income protection insurance and how to work out the level of cover you need
Buying a more energy efficient appliance
Work out if you’ll save money by buying a more energy efficient appliance and check how to read an appliance’s energy label.
Cancelling a loan or credit agreement
Find out if your credit agreement is covered by the Consumer Credit Act 1974 and your rights if you want to cancel
Using your smart meter’s in-home display
Check how you can use your smart meter’s in-home display (IHD) to help save energy. Check how to get an IHD if you don’t already have one
If you were misled or pressured into buying something you didn’t want
You have the legal right to a refund if you feel you were unfairly pressured or misled into buying a product or service.