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• Making sure your flat is fire safe

  Find out how to make sure your home is fire safe, and who is responsible for fire safety

• Q15 - going out

  Help to fill in Q15: going out for your ESA application. Find out what this means and how to correctly complete the question

• Other information

  Read about giving other information which does not fit anywhere else on the ESA form. You can use extra sheets of paper if there’s not enough space in the box

• Check if you have to work on Sundays

  Know your rights about Sunday working, your pay, and how to opt out if you work in a shop or betting shop

• How to claim Child Benefit

  Check how to claim Child Benefit and what documents you’ll need. Find out how and when you’ll get paid

• Stopping bailiffs taking your vehicle

  Check how to stop bailiffs taking your vehicle and get it back if it's been clamped

• Problems getting to or topping up your prepayment meter

  What you can do if you can't get to your prepayment meter, can't top it up, or can't use

• Consumer service complaints procedure

  If you're unhappy with the consumer service you've received from Citizens Advice, you have a right to make a complaint. Find out more about the process