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• Payment of benefits and tax credits

  Check how benefits and tax credits are paid - usually by direct credit transfer into bank, building society or Post Office card accounts. Find out about the Payment Exception Service if you can't use an account

• Guidelines for using the letter templates

  Guide on using sample letters to creditors. We've created a set of letter templates which you can use to write to your non-priority creditors

• Preparing for a disciplinary or dismissal meeting

  Find out how to prepare for a disciplinary or dismissal meeting. There are a few things you should do beforehand to make sure you are well prepared

• Start dealing with your debts

  Overview and content list for start dealing with your debts. Get help collecting information about your debts, checking if you have to pay and more

• Losing your job if you have a Health and Care Worker visa

  Find out what happens when you lose your job if you have a Health and Care Worker visa, and what you can do if you find yourself in this situation

• If your Income Support has stopped

  Find out why your Income Support payments have stopped and how to get them started again

• How to get a debt management plan

  Things to think about before you set up a debt management plan. Read about the steps you should follow to get a debt management plan

• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• Buildings insurance

  What buildings insurance usually covers, how to choose a policy and how to make a claim

• Contact the consumer service for energy problems

  Contact Citizens Advice consumer service for energy problems. By phone, online chat or online form we can help you with your worries about energy bills or energy supply