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• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action

• Claim back credit from your energy supplier

  Why your bill might be in credit, when to consider claiming back credit, how to claim back credit

• Complain about an insolvency practitioner

  Find out the steps to complain about the insolvency practitioner dealing with your individual voluntary arrangement (IVA

• Check if you can get 'new style' JSA

  Check if you can claim 'new style' Jobseeker's Allowance (JSA) - and how much you'll get - while you look for a full-time job

• Choosing voluntary redundancy

  Work out if voluntary redundancy is right for you, and know when it affects benefits, mortgage protection or early retirement

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland.

• If your home is on a heat network

  Find out what a heat network is and check what to do if you have problems with your heat network supplier

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further

• Paying off a credit agreement early

  Find out if your credit agreement is covered by the Consumer Credit Act 1974 and how to pay it off early

• If there's a child protection plan for your child

  Explains what a child protection plan is, why it might be put in place to protect a child, what it covers, reviews and when it may end