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• Complaining about an event

  Find out when you can complain if an event wasn't what you expected or were refused admission

• How an administration order is managed over time

  Explains how an administration order is managed, including how payments work, reviews and what happens when the order ends

• Plastic cards

  Introductory information about the various types of plastic cards available, covering credit cards, store cards and charge cards, and prepayment cards

• Check if you can get new style JSA

  Check if you can claim new style Jobseeker's Allowance (JSA) - and how much you'll get - while you look for a job

• Student housing - living in halls

  Explains the housing status of students living in halls of residence provided by their university. Also covers rent, deposits, administration fees, bills and council tax

• Get specialist immigration advice

  Check what help you can get from Citizens Advice or find a specialist immigration adviser

• Help with the cost of transport if you're disabled

  Find out if you're eligible for help with the cost of transport if you're disabled, for example free bus passes and railcards, and how to apply

• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court