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• Check if a change affects your Universal Credit

  Check what change of circumstances you need to report and how they’ll affect your Universal Credit. This includes changes to your work, money or family life

• Disputing paying back a working or child tax credits overpayment

  What to do if your tax credits are overpaid and you disagree about paying the money back

• Preparing your finances for retirement

  When you can start getting your pension, checklist of things to do leading up to your retirement, getting help with Pension Wise, and what to do if you've lost track of a pension

• Challenging a JSA decision - mandatory reconsideration

  What to do if you've been refused JSA or had your JSA reduced. The arguments you can use to challenge a JSA decision and the evidence you'll need

• Going to a small claims hearing

  Find out what happens at a small claims hearing and how to prepare for it.

• Deciding whether to make a small claim

  Find out what you should consider before starting a small claim and when you can make one.

• Your insurer refuses your claim

  Reasons why your insurer may refuse your insurance claim or will not pay out the full amount.

• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court