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  • Consumer

    Get advice on your consumer rights, including complaints and trading standards

  • Debt has increased since debt management plan

    Explains what to do if your overall debt increases even though a debt management plan is in place, including asking for interest to be frozen, increasing payments and considering alternative debt solutions

  • Start the work capability form for Universal Credit

    To apply for Universal Credit if you can't work because you're sick or disabled, you'll need to complete the work capability (WCA50) form

  • If you're being harassed or bullied at work

    Find out if you can take action about bullying or harassment from someone at work.

  • Q11 - learning how to do tasks

    Help to fill in Q11: learning how to do tasks for your ESA application. Find out what this means and how to correctly complete the question

  • Deciding what to do when you separate

    What you need to do when you separate from your partner including how to reach an agreement about your children and money, belongings and the family home.

  • Payday loans

    How payday loans work, including continuous payment authority, stopping payments, extending the loan and alternatives to payday loans

  • Getting a bank account

    Information on how to get a bank account, types of account available and switching from one bank or building society to another