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• Appealing a Housing Benefit decision at a tribunal

  How to appeal if your local council won’t change a decision about your Housing Benefit

• If there’s a problem with your heat network

  Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help

• Preparing for your JSA interview

  Help with getting ready for your JSA interview and discussing your claimant commitment

• Check if your landlord has to do repairs

  Check what type of repairs your landlord is responsible for making in your home. You can also check what things you’ll need to fix yourself

• Check if something might be a scam

  What to look for when identifying a scam, and how to protect yourself from being scammed

• Buying a used car

  What checks to make when buying a used car, how to negotiate a deal, different payment options

• Problem with building work, decorating or home improvements

  What to do if you're not happy with building or home improvement work, what your rights are, what to say to the trader, how to take further action, where to get more help

• If you used to get Income Support

  Check what you can do now Income Support has ended. For example, checking you were paid the right amount