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• Vehicle insurance – making a claim if your car or its contents are stolen

  What to do if your car is stolen or something’s taken from your car you may want to make a claim on your motor insurance

• If HMRC says you’ve had a tax credits overpayment

  How to check if HMRC are right about the tax credits overpayment and what to do next

• Stopping a future payment on your debit or credit card

  Information about your rights to stop a future credit or debit card payment, by phone, email or letter, and how to get your money back if money is taken from you account against your wishes

• Challenging an employment tribunal decision

  Find out how to ask for reasons for the tribunal's decision, how to ask for a reconsideration and how and when to appeal against a tribunal's decision

• Student housing - your behaviour in halls

  Explains how students can be sanctioned if they misbehave or have rent arrears when living in university halls of residence. Sanctions can include withholding qualifications, preventing students progressing in their course and eviction

• Move your gas or electricity meter

  What to do if you need your gas or electricity meter moving. Find out when you can move your meter, who can do it and what it could cost

• Problems getting insurance

  Why insurers might not offer you insurance and what to do if you are having problems with getting insurance

• Complaining about your water company

  The complaints process for complaining about your water bill or supply, or the standard of service you have received from your water company in the first instance and what to do if you are not happy with what the water company has said