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• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• If you have nowhere to stay tonight

  Check how to get somewhere to stay if you have nowhere to stay tonight. Check how to get into a night shelter, hostel or refuge

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund

• Letter to complain to a trader about poor quality work

  Letter to ask a contractor to fix a problem with building work, decorating or home improvements

• Work out your budget

  Use a budgeting tool to help you understand what you’re earning and spending and where you might be able to cut costs

• Finding free or affordable legal help

  Find out how to get legal help if you're on a low income, including advice from a law centre or legal aid solicitor, and trial or tribunal representation by a pro bono barrister.

• Find an approved garage

  Find UK Garages approved by the Motor Industry Code of Practice for Service and Repair

• Letter to cancel a contract that's been breached

  Use this letter to cancel a contract if an essential part of it has not been fulfilled

• Letter to complain about energy mis-selling

  Use this template letter to complain if you've been pressured into signing an energy contract when you didn't want

• Get help with a problem at work

  Find out where you can get help with problems in the workplace, including help making a claim to an employment tribunal