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• Getting a bank account

  Information on how to get a bank account, types of account available and switching from one bank or building society to another

• How much PIP you can get and for how long

  Check the different rates of Personal Independence Payment (PIP), how long you can get it for and how often it is paid

• Complaining to an ombudsman

  How to use an ombudsman to investigate a complaint about maladministration in public and private sector organisations

• Buy now, pay later

  How a buy now, pay later credit agreement works and the rules a provider must follow.

• Dealing with mortgage arrears

  What happens if you miss a mortgage payment, including how to agree a repayment plan with your lender so you can pay your mortgage in smaller amounts

• Before you claim PIP

  Overview and content list for before you claim pip. Check if you're eligible for PIP, how much money you could get and extra money you could be entitled

• Getting your money back if you paid by card or PayPal

  Check how to get a refund if you paid for something by credit card, debit card, charge card, or PayPal. Find out about 'Section 75' and 'chargeback'.

• Benefit overpayments

  Causes of benefit overpayments and what to do if you've been told you've been paid too much