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• Faulty goods

  Consumer template letters for faulty goods. Use our template letters if you need to write about an issue with faulty goods to a supplier

• Before you claim PIP

  Overview and content list for before you claim pip. Check if you're eligible for PIP, how much money you could get and extra money you could be entitled

• Windrush scheme

  Information about the Windrush scheme. Get help and advice on proving your right to live in the UK with the Windrush scheme from Citizens Advice

• Before you claim JSA

  Information for before you claim JSA. Read our advice to check if you can get 'new style' JSA and how you can claim. Find out more

• Mortgage problems

  Check what help is available if you’re struggling with your mortgage payments, and what to do if your mortgage lender wants to evict you

• Taking action

  Taking action Asking for adjustments to help with your disability Deciding what to do about housing discrimination Preparing to challenge your eviction if you've been discriminated against Gathering

• Landlords of lodgers

  Landlords of lodgers Getting a lodger If you want your lodger to move out

• Applying for homeless help

  Find out how to apply to the council for help if you’re homeless. Read our advice on applying for help if you're homeless