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• Check if a change affects your SMI

  Find out if a change you report about your benefits also affects your support for mortgage interest (SMI

• Check if your landlord can increase your rent

  Find out how to deal with a rent increase, find out how to negotiate to get a lower rent and check how you can challenge your rent increase

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• Letter to complain about a delay to a service

  Letter to complain to a trader about delays in starting or finishing a service

• If there's a child protection plan for your child

  Explains what a child protection plan is, why it might be put in place to protect a child, what it covers, reviews and when it may end

• Struggling to pay your debt management plan

  Tells you what to do if circumstances mean you are struggling to pay the debt management plan, emphasising the need to contact the provider and not ignore the problem.

• Letter to switch energy supplier if you have a prepayment meter

  Use this template letter to complain if your energy supplier won't let you switch because you have a prepayment meter

• Letter to complain to the council if your landlord hasn’t done repairs

  Letter from a private rented tenant to the local authority about the landlord's failure to make repairs