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• You've been told your flat is fire safe but disagree

  Find out what to do if your landlord won't take steps to address fire safety in your flat

• Making sure your flat is fire safe

  Find out how to make sure your home is fire safe, and who is responsible for fire safety

• Backdated water bills

  What is likely to happen if water companies pursue households for the payment of water bills if they have not been paid in the past for whatever reason and what you can do about

• If there's flooding in your rented home

  Information on dealing with flooding if you're a tenant, including emergency relocation, paying the rent and temporary homelessness

• Dealing with Council Tax arrears

  What happens when you miss a council tax payment, and how to negotiate with your council to pay what you owe in smaller amounts

• Consumer template letters

  View our consumer template letters. We have a range of letter templates available for consumer issues, from faulty goods to credit agreements

• Asking the council to review their decision to evict you

  Ask the council to review their decision to evict you if you’re an introductory or demoted council tenant. Find out how to make your case to keep your home

• Getting repairs done if you're renting privately

  Check what repairs you and your landlord are responsible for, find out how to tell your landlord about repairs and know how to take action if your landlord won’t do them